Shipping policy

Tariffs and Custom Duties may be applied upon delivery. Unfortunately we hold no control over which packages these may apply to and all fees associated after initial shipping fee within checkout is outside of our scope of control. As such, all fees incurred upon delivery are the responsibility of the recipient.

As a small business we strive to provide the quickest possible service and get items shipped in a timely manner. Please note the suggested shipping time listed within checkout is an estimate and does not include processing times.

Please note we do not replace lost or stolen packages if our delivery courier has provided proof of delivery. If you live in an area where porch pirating is common, please select an alternative safer address. 

Your order may be subject to signature requirement if your order is of high value. Our couriers do not ship to PO BOXES at this time. 

If you have a question regarding the status of your order, please email us at info@ilanascreativeco.com or reach out to us on our Instagram account.